As TLS Logistic Inc., we meet the needs of our customers following the principle of “customer focus,” applicable legal and other obligations, and internationally recognized management system standards;

The basic principles of the Customer Satisfaction and Complaint Management System;

  • Transparency
  • Accessibility
  • Responsiveness
  • Objectivity
  • Privacy
  • Customer Focus
  • Accountability
  • Continuous Improvement

We are committed to using the principles of customer dissatisfaction as a basis, investigating the cause of customer dissatisfaction, implementing preventive measures, keeping our customers informed, and improving our processes.